Shipping
We make it a priority to ship and deliver orders as quickly as we can. Once your purchase has been completed, we will dispatch your order within 24 business hours. As a result, items should typically be delivered within 48 to 72 business hours, depending on your location. Longer delivery times can be expected during the holiday season and other busy periods.
COVID-19 Notice – There may be an increase in manufacturing and delivery times due to the global pandemic. We have strict protocols at our warehouse regarding the sanitization of all parcels and items, for the safety of our workers and customers. Due to adjustments in operations, postal carriers and couriers may be operating at reduced capacity. While we are unable to control the service levels of our suppliers, postal carriers, or couriers, we are determined to remain transparent and ensure the fastest and safest possible shipping of your order.
We thank you for your patience while we work hard to get your packages delivered. Because it can be so exciting to receive your order, we have compiled a list of commonly asked questions that may help you while you wait.
I have yet to receive my order.
We will send you a notification by e-mail once your order has been dispatched, containing shipment and tracking information. These can also be referenced by logging into your Customer Account. If you have yet to receive your package after ten business days, please check your tracking information. If there is no notification regarding your shipment, kindly contact our customer support team to assist.
Are you experiencing shipment delays?
The fulfillment team at our warehouse is working hard to ship your order within one to two business days. When your order ships, we will send a confirmation e-mail with the tracking information for your package.
My order has shipped. Should I expect delays?
Due to the significant increase in orders from essential businesses and individuals across the world and the necessity of carriers to ensure the safety of their workers, international carriers are experiencing delays in shipping.
The transit speed may also depend on which carrier you select during checkout. You will be able to see an expected delivery estimate from each carrier option before making the final choice.
How can I track my order status?
We send two e-mails – one as confirmation of your order and another to notify customers when the order has shipped. When the order is with the carrier, you will be able to track the progress of your shipment via the provided tracking information (in the shipment notification e-mail) and via your Customer Account.
My order status is “Processing”. What does that mean?
Once an order has been confirmed, its status changes to “Processing” while it is packed and prepared for shipment.
I’ve already placed my order, but I made a mistake. Can I still change it?
If you would like to make a change to an order that has not been shipped yet, our Customer Support team is happy to help. However, it is important to act quickly. We may not be able to modify orders once they have been sent to the carrier for shipment. Before shipment, we should be able to modify the items in your order, cancel your order, or update the delivery address.
My order status is “Delivered”, but I am unable to find my package. What happens now?
Unfortunately, this can happen now and then. We’re here to help you!
Start by waiting 24 business hours before reaching out to our customer service team. It is possible that the package has been scanned and the status changed to “Delivered” ahead of time, and that your order is still making its way to you. Please ensure that the delivery address is correct and complete. Also, check around the delivery address (including every entrance and behind things that may obscure the parcel from view).
If you have not received your package within 24 business hours of the status change, feel free to contact us for further assistance.
Replacements and Damaged Items
Please contact our Support Team if your shipment has arrived damaged. In order to qualify for a replacement, be sure to provide photos and a clear description of any damage to the products or packaging.
Looking for something but struggling to find it?
Feel free to reach out to our customer support team so that we may assist you as needed. However, keep in mind that when are experiencing an increase in support requests, we may take a while to get back to you. Your patience is much appreciated.
We are happy to help! Please create a support request with our customer service team if you still need assistance.
